It's official: Season 4 set now missing 2 episodes

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It's official: Season 4 set now missing 2 episodes

Postby ALFicionado on Fri Aug 21, 2009 4:59 am

I got my season 4 DVD today, and as I feared, my set did miss those 2 episodes we've been discussing in another thread.

These are the episodes that are featured on each disc:

Disc 1:

Baby Come Back
Lies
Wanted: Dead or Alive
We’re In the Money
Mind Games
Hooked on a Feeling

Disc 2:

He Ain’t Heavy, He’s Willie’s Brother
The First Time Ever I Saw Your Face
Live and Let Die
Break Up to Make Up
Happy Together
Fever

Disc 3:

Future’s So Bright, I Gotta Wear Shades
Love On The Rocks
True Colors
Gimme That Old Time Religion
I Gotta Be Me
When I’m Sixty Four

Disc 4:

When I’m Sixty Four
Mr. Sandman
Stayin’ Alive
Hungry Like a Wolf
I Gotta Be Me
Consder Me Gone

Great, what the hell am I supposed to do now? I can't find any info onhow to contact Lions Gate either. My weekend is officially shot to hell.
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Re: It's official: Season 4 set now missing 2 episodes

Postby spanks_4 on Fri Aug 21, 2009 6:49 am

I thought they found someone to contact about this issue in one of the other threads?
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Re: It's official: Season 4 set now missing 2 episodes

Postby ALFicionado on Fri Aug 21, 2009 6:55 am

That was the Canadian release, Maple Pictures. This was the American version.
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Re: It's official: Season 4 set now missing 2 episodes

Postby spanks_4 on Fri Aug 21, 2009 7:54 am

Makes me want to open my two sealed copies of season 4 to check it out.

I still think that someone found the answer. I will do some research tonight Anders and see what I can find.
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Re: It's official: Season 4 set now missing 2 episodes

Postby ALFicionado on Fri Aug 21, 2009 9:05 am

Googling haven't helped at all. This seems to be a new problem with newly maufactured DVD's. How the hell can one company screw so many things up? This is unacceptable.

I think you'll only need to open one of your DVD's if you bought them at the same time.

Also, another thing that bothered me is that my DVD didn't come with shrinkwrap around the slipcase cover, only a small seal on top of the keepcase. All my other DVD's came in shrinkwrap that I still have wrapped around the slipcase.
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Re: It's official: Season 4 set now missing 2 episodes

Postby spanks_4 on Fri Aug 21, 2009 9:43 am

Yeah mine came the exact same way, but no damage to the cases at all.
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Re: It's official: Season 4 set now missing 2 episodes

Postby Admin on Fri Aug 21, 2009 10:35 am

I will contact Lions Gate Entertainment sometime today!

Anders, can you send me some information regarding your DVD set:

1) Who it says it is "distributed by"
2) UPC number
3) Exact titles of missing episodes (I just want to be sure)

I will also post something on the main page of the website.
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Re: It's official: Season 4 set now missing 2 episodes

Postby ALFicionado on Fri Aug 21, 2009 10:47 am

Admin wrote:I will contact Lions Gate Entertainment sometime today!

Anders, can you send me some information regarding your DVD set:

1) Who it says it is "distributed by"
2) UPC number
3) Exact titles of missing episodes (I just want to be sure)

I will also post something on the main page of the website.


1. It says Lions Gate at the bottom right corner on the back of the box. The address is also listed as Lions Gate, 2700 Colorado Avenue, Santa Monica, California 90404
2. UPC number is: 0-3139820121-2
3. "It's My Party" and "Make 'em Laugh"

Thanks a lot Jeremiah, do you think you'll be able to get a responce from them, have you been successful in contacting them before?
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Re: It's official: Season 4 set now missing 2 episodes

Postby spanks_4 on Fri Aug 21, 2009 10:47 am

Hey Jeremiah can you post what the full episode list is supposed to be? I am betting both of mine are missing episodes also.
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Re: It's official: Season 4 set now missing 2 episodes

Postby ALFicionado on Fri Aug 21, 2009 10:55 am

Also, does the American version (that didn't have missing episodes when first released), have the 2 episodes I Gotta Be Me & When I'm Sixty Four listed twice like mine does?
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Re: It's official: Season 4 set now missing 2 episodes

Postby ALFicionado on Fri Aug 21, 2009 11:23 am

Uh, I got a responce now from an email I sent by chance (the online store, I didn't even buy me DVD from there so I thought they'd ignore me) and I got this responce:

Dear Consumer,

Thank you for contacting the Lionsgate Customer Service Department.
Please send your disc (disc only is fine) to the below address. Once received we can send you your replacement.
(US address only)

Thank you!

Address:
Lionsgate Ent
Att:Customer Service/Operations
2700 Colorado Ave
3rd Floor
Santa Monica, CA 90404

What do they mean with "US address only"?! They won't ship my replacement disc to ME who live OUTSIDE the US?!?!

Please still contact them Jeremiah, this responce was not satisfactory.
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Re: It's official: Season 4 set now missing 2 episodes

Postby ALFicionado on Fri Aug 21, 2009 11:32 am

Another reply:

"My apologies, we only deal with product distributed in the US and are unable to send internationally."

Well ain't that just fine & dandy? I sent them a question wondering what they have in mind since that won't work. I also asked if they have heard of this problem before and if they have replacement discs ready to ship, since it took more than a while last time around with the Maple Pictures release.
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Re: It's official: Season 4 set now missing 2 episodes

Postby Gordo on Fri Aug 21, 2009 12:17 pm

I have a more recent American copy that has all episodes and in broadcast order. Except it has no slipcase. I think all seasons were re-issued with no slipcases recently to save on packaging and with all the editing errors fixed.

It might be worth you trying to send it back where you got it for a refund and trying to buy from a batch elsewhere since Lionsgate don't ship replacements internationally (as these are meant to be USA only discs). The UPC's across all of season 4 are the same, there is coding on the inside of the disc though.
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Re: It's official: Season 4 set now missing 2 episodes

Postby Admin on Fri Aug 21, 2009 12:30 pm

Anders,

This may be a solution. If you ship the DVD back to them, you can give them MY address as the return address. I could then ship the DVD to Sweden. If this is something that you would be interested in just let me know...

I have to make a run to the Post Office. After that I will make an update to the website with this info...thanks for getting the address!
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Re: It's official: Season 4 set now missing 2 episodes

Postby Gordo on Fri Aug 21, 2009 12:54 pm

Have just started going through each set checking episodes - you might want to check your season 3's as Stairway To Heaven is missing off mine. Canadian Maple Version but don't have the US version here to check that one.
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Re: It's official: Season 4 set now missing 2 episodes

Postby ALFicionado on Fri Aug 21, 2009 1:05 pm

Admin wrote:Anders,

This may be a solution. If you ship the DVD back to them, you can give them MY address as the return address. I could then ship the DVD to Sweden. If this is something that you would be interested in just let me know...

I have to make a run to the Post Office. After that I will make an update to the website with this info...thanks for getting the address!

That would be great Jeremiah! I'm still waiting for a responce on my last letter though, been over an hour and a half now. Don't know what time it is in California either, maybe they've closed for the weekend? Bummer if so.

And Gordo, my season 3 set has Stairway To Heaven, I watched it just a couple of nights ago.
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Re: It's official: Season 4 set now missing 2 episodes

Postby Admin on Fri Aug 21, 2009 1:13 pm

Probably not closed for the weekend...in their time zone it is about 11:00am...so they should be open for at least another 4-6 hours.
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Re: It's official: Season 4 set now missing 2 episodes

Postby Admin on Fri Aug 21, 2009 1:21 pm

Could I still get the following information from you:

1) UPC (I'm fairly certain that the Canada release has a different UPC)
2) Distribution info (Maple Leaf, Lions Gate, etc.)
3) Exact titles of missing episodes

I really want to post something on the website, but need detailed info so people know what to look for...
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Re: It's official: Season 4 set now missing 2 episodes

Postby Gordo on Fri Aug 21, 2009 1:25 pm

Good point Jermiah, yes Canada would have different UPC. Anders UPC matches up with my USA version though - same, even though my episode layout is different.

It seems to be the Canadian S3 that just has the missing episode from that series then. They really made a mess of this of all this, jeez.
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Re: It's official: Season 4 set now missing 2 episodes

Postby ALFicionado on Fri Aug 21, 2009 1:27 pm

Admin wrote:Could I still get the following information from you:

1) UPC (I'm fairly certain that the Canada release has a different UPC)
2) Distribution info (Maple Leaf, Lions Gate, etc.)
3) Exact titles of missing episodes

I really want to post something on the website, but need detailed info so people know what to look for...

Are you referring to me? I gave the info further up in the thread :wink:
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